Please unpack and acclimate your new livestock as soon as you receive your order. In the very unlikely event you receive your livestock DOA (Dead On Arrival) please do the following:
Contact us right away.
We must hear from you and receive a photo within two hours of delivery of your order.
Please email a photo of the deceased animal to: [email protected]
If you qualify for our Live Arrival Guarantee we will either send you a replacement, put a livestock credit on file, or refund you for the livestock. You are responsible for the shipping cost of your replacement. Shipping costs are non-refundable.
Returns:
Sorry, no returns. This is for Bio-security reasons at our hatchery and to ensure the well-being of the livestock since most individuals are not setup for proper shipping.
Exceptions that void our Guarantee:
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Axolotl Galaxy is not responsible if there is an error in the provided shipping address.
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Package must be delivered on the first delivery attempt. Please make sure you are home to receive your order. If delivery is not made on the first attempt this voids our guarantee.
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Please follow our acclimation guide. Failure to do so voids our guarantee.
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Axolotl Galaxy is not responsible for weather related shipping delays or shipping malfunctions.
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If you refuse a shipment for any reasons our guarantee is void and you are not eligible for a refund.
Other Information:
We do not guarantee the sex, color or markings of the livestock.
We try our very best to send you the requested sexes and/or colors. The color of certain livestock is not fixed and can change based on surroundings, diet, lighting, stress, mood, and other unknown factors. Markings can also change with age.
*Please make sure your aquarium is cycled before purchasing your livestock. If you have any questions about cycling your aquarium, please contact us. Please also make sure your water chemistry is within the recommended parameters before adding your livestock.